Alphmatix works hard to satisfy its clients and offers them reasonable return policies. Our products come with a 30-day guarantee. On fresh, unused items, we will refund the whole price within 30 days after delivery, excluding the cost of shipping. Please get in touch with us by email at info@alphmatix.com before returning any items. To ensure the product hasn’t been activated or tampered with before electronic delivery, Alphmatix will process the product/license key through manufacturer verification. You can request a refund if ✓ You DID NOT get the activation or license key by email or the web site. You can not request a refund if ✗ You have already activated the product after receiving the activation/license key through email or the web portal.